Stepping Stones Terms & Conditions and Privacy Policy

The following applies only to the cottage apartments. For Riverside Terrace go to https://www.steppingstonesriversideterrace.co.uk/terms/  

1 Formation of contract

1.1 The contract is formed between you the party leader (the lead name on the booking form) referred to as "you" or "the holiday maker," and the owners of your accommodation at Stepping Stones, referred to as "we" "us" or "the owners." This contract is for the provision of short term holiday rental of cottage style apartments.

1.2 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

1.3 When you submit a booking via email or telephone the contract arises when you receive a confirmation of booking letter by post or email following receipt of the deposit.

1.4 We will provide such short term rental subject to these Terms and Conditions of booking. Your statutory rights are not affected by anything contained in these Terms and Conditions.

1.5 In cases where an online deposit has been paid and the booking is not confirmed, the deposit will be refunded by cheque as soon as possible or within 14 days. A booking may not be confirmed if the booking does not comply with our Terms and Conditions or a guests previous bookings or holidays did not comply with our Terms and Conditions

1.6 Due to the secluded setting and for quiet enjoyment of all our guests we do not accept stag / hen bookings and reserve the right to cancel any such booking.

2 The Property Description

2.1 We aim to ensure that the information provided in the web site is accurate; however there may be small differences between the actual property and its description.

2.2 Where, due to unforeseen circumstances the property in question becomes unavailable, we will make our best endeavours to offer an alternative property of similar standard and in the local area. If however we are not able to offer an alternative, a full refund will be issued and we will have no further liability towards you.

3. Care of Property

3.1 You must take good care of the accommodation and its contents and leave them in the same condition as they were on your arrival. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to your non-compliance with this condition.

3.2 Stepping Stones is strictly non smoking. Guests are only permitted to smoke outdoors providing that this doesn’t interfere with other guests’ enjoyment. All cigarette ends must be cleared away. If guests smoke indoors they will be required to vacate the property immediately and will be liable for any additional cleaning costs that may be incurred as a result of the smoking and odours.

3.3 A good housekeeping deposit of £130 is held; 

it is either sent by you by cheque with the balance payment, or alternatively it will be automatically held within 7 days of the start of your holiday on your credit or debit card.

3.4 In the case of the good housekeeping deposit being paid by cheque this is destroyed after your departure and subsequent changeover taken place, unless there are costs incurred for damages, breakages, losses, extra cleaning or repairs.

If the good housekeeping deposit is held on your bank card; we do not take the money. It is then released within seven days of the end of your holiday subject to the same conditions as laid out above.

In the latter case we will bank the cheque or take money from the bank card. We will provide you with a breakdown of the costs incurred. Where remediation costs are below £130 you will receive a cheque to refund the difference or the exact amount will be taken from the card to a limit of £130. Where costs are higher we will forward an invoice to you itemising the excess charges. In agreeing to these Terms and Conditions you agree to pay excess charges within 10 days of the date of the invoice.

4 Price

4.1 We reserve the right to increase or decrease the prices shown in price lists at any time. However, the price on the booking confirmation form will not be increased unless the booking is amended.

5. Payments

5.1 For any accommodation booked more than two calendar months prior to the start of the rental period, you shall pay a deposit of £150.00 when booking. For fortnightly bookings the deposit is £300.00. You must then pay the remaining payment at least 8 weeks prior to the start of the rental period.

5.2 For any accommodation booked less than 8 weeks prior to the start of the rental period you must pay the full price when booking.

5.3 In the event of late payment, we reserve the right to cancel the booking, in which case the provisions of Condition 7 will apply.

6 Your Responsibilities

In addition to the good care of the rental property;

6.1 You must ensure that only the number of people the accommodation is able to sleep as shown on the web site are allowed to stay in the accommodation and that they are the named guests that are booked into the property. Any alterations to guests staying must be agreed with the Owners in advance. 6.2 Where parties include children their ages must be given and must comply with the age restrictions detailed on the individual accommodation on the web site. 6.3 You should check the web site to confirm if you are allowed to take your dog. If you are, you must keep it under control at all times. Your dog must never be allowed onto the furniture or beds. At no time must a dog be left unsupervised in your accommodation. You must clean up any dog mess on Stepping Stones grounds. 6.4 In certain circumstances other pets apart from dogs may be accepted. This must be arranged prior to your holiday and confirmed in writing. 6.4 You will be able to have access to your accommodation at 4.00 pm on the first day of your rental period and you must vacate the property by 10.00 am on the last day of your rental period.

7 Cancellation

7.1 If you have to cancel your accommodation you must let us know in writing as soon as possible. On receipt of such notice we will use reasonable endeavours to re-let the accommodation. If we are successful we will refund you your money (or part if we are only able to re-let the accommodation for part of your rental period or have to give a discount to sell it) less £35.00 per booking for our administration costs. If we are not able to re-let the accommodation, you will be liable to pay 100% of the total price.

8 Insurance

8.1 We recommend that you take out insurance to protect yourself against any losses. Please remember bad weather, sickness and any number of other circumstances could necessitate your failing to take your holiday and we cannot refund any monies other than as specified in clause 7 above.

9 Complaints

9.1 The owners cannot accept liability for any alternative accommodation costs, short term equipment failure or problems beyond their reasonable control.

9.2 If you have any cause for complaint you shall bring this to the attention of the owners to allow them an opportunity to achieve a satisfactory solution. On your return from holiday you should write to us within 14 days of your return detailing your complaint should you feel it was not resolved. We cannot consider any complaints where you have not complied with the above conditions.

10 Rights of entry

10.1 We reserve the right to enter into the accommodation at reasonable times to inspect it and/or carry out any necessary repairs or maintenance.

11 Lost Property

11.1 We reserve the right to dispose of any property left in the accommodation within 1 week of your departure. In the event that you require us to return any items, a minimum of £10.00 will be charged to cover postage, packaging and our own time costs in returning the goods. Any extra costs will depend upon the weight, size and type of delivery required and will be subject to postal rates applicable at the time. We will inform you of the postal cost and you will send a cheque to us to cover the amount required. On receipt of the cheque the property will be posted. We will not be held liable for any loss or damage to such property or failure of delivery by the postal services.

12 Liability

No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the holiday maker or any member of the party or any invited person, or any vehicle, its contents, or any possession of the Holiday Maker or any member of the party as defined above. Your statutory rights under the law are not affected by this clause.

13 Law

The contract between you and us is subject to English law.

 

 

Privacy and Cookie Policy

At Stepping Stones, Rydal, Cumbria we are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. By visiting www.steppingstonesriversideterrace.co.uk, you are accepting and consenting to the practises described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), your data is being collected by the individual cottage apartment owners at Stepping Stones, Under Loughrigg,Rydal, Ambleside Cumbria LA22 9LN

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.steppingstonesambleside.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a property, make a booking on our site, submit an enquiry about a property, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and if you report a problem with our site.
  • The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: 

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Information we receive from other sources.

We may receive information about you if you use the other website we operate (steppingstonesriversideterrace.co.uk). We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers,) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, make use of secure payment portals.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them below:

  • To enable online bookings we use cookies provided by Supercontrol.
  • To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
  • You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • If you are an existing customer, we may contact you by electronic means (e-mail or SMS) with information about accommodation and availability.
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

 We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets.

If Stepping Stones or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Stepping Stones our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at  info(at)steppingstonesriversideterrace.co.uk. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info(at)steppingstonesriversideterrace.co.uk

 

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